Everyone at Arrow Marketing is always prompt, friendly and knowledgeable. They go the extra mile to make sure we get what we need, when we need it!
Arrow continues to go above and beyond to please their customers and are able to offer excellent quality promotional products and stand behind them at the same time. I have been using Arrow for the past few years and haven't given a thought to use anyone but Arrow! Wonderful to do business with.
My experiences have always been excellent. Responses are prompt, communication is very friendly, and items are shipped in a timely manner. Consistent pro-active delivery follow up would be helpful, especially now that we have no shipper/receiver. I can then be aware of exactly when I can expect shipments. I realize this could be VERY challenging and not always accessible information.
We've had a longstanding relationship with Arrow Marketing and for good reason. Orders are always on time (even with unreasonable time frames) and always correct. Their customer service, professionalism and organization is greatly appreciated and respected.
Quick response to quote request and customer service. Samples readily made available.
All departments communicate very well. Excellent customer service with prompt and courteous responses at all times.
I love working with Arrow Marketing. Alfred is awesome, pays attention to the little things and he goes above and beyond to meet our needs always. We really appreciate that.
I had an incredible experience with Arrow Marketing, from start to finish. And most of that is because of Duane Kennedy. He is professional, kind, smart, and gets things done. I came to him with a very vague idea of what I wanted to do for our upcoming customer appreciation event, and he truly came through with the coolest items. Then, he ensured that the items could be delivered in my short time frame. As well, the items were of great quality. We had ordered decks of cards, as well as cookies with our logo and poker-chip design on it. I heard feedback from customers who said it was one of the best cookies they'd ever eaten! While I expected them to look nice and taste like chocolate ... I did NOT expect them to be the gourmet, great quality cookies that they turned out to be. What more could you ask for?
Your entire team is the best. Always willing to go the extra mile for their clients (me).
Quick Delivery, Getting the prints approved prior to moving forward with the order is a great idea. The communication on the progress of the order was welcomed. Potential pricing initiatives to allow for bulk purchases.
The staff is very professional and they provide quick answers and competitive pricing fast delivery and order follow-up. A great sales team. We have always been treated with high priority each time we reached out with a last minute request!
Great customer service. Listens to the needs/requirements of their customer.
I love the friendly service. Working with George for so many years has been great. I love the emails on new or discontinued items, or just asking how we are doing. I love how Arrow Marketing is very personal and cares about us as a company. The years of great service keeps me coming back.
MaryAnn is very attentive and detailed with our order. She looks for , and generally finds, items that we are specifically looking for, providing different samples for us to look at before we make our decisions.
Great service....Derrick our rep is fantastic. When there are any issues or concerns about our order, he contacts me immediately.
I received the award yesterday afternoon and it looks great. I want to thank you very much as well as the entire team who worked on this project. The award is so unique and beautiful and produced in such short time. We really appreciate it.
Arrow always delivers a superior product at a great price and customer service.
My experience at Arrow was very good , the facility was nice and the staff were very helpful . The jacket I purchased was perfect
My experience has been great! They really try to look after our needs and are very quick to respond. We have purchased quite a few of their supplies and have had good luck with it all.
My experience was great!! Our order came in a day earlier than expected and it was in pristine order. Very happy! I also really love working with Mary Ann. Her response time was excellent and she listened to what I was looking for. Will be working with her again soon!
Very good and professional.
Excellent service, quality product, great team. Keep it up!
I enjoy working with Alfred and team! Always a great experience. Great customer service and communication. Thanks!
They are wonderful to work with, very helpful in all aspects of their business.
In my eights years of dealing with Arrow Marketing they had never once not come through for me. They have always been up to date with all the current trends that were happening in the market place. There pricing was always competitive.
My experience has always been very good. Mary Ann Bourbonniere is so great to deal with. She is always very attentive and ready to help. When I email her she always replies very quickly and is eager to help and answer any questions I have.
A very reliable supplier of promotional items. Great customer service and competitive pricing make them my go-to source for our company's marketing needs.
Competitive pricing, Great customer service, very dedicated professional team. We don't feel we are just a number when we call.
Professional yet still friendly and easy to deal with
Always willing to negotiate and/or suggest alternate ideas to meet my budget.
Staff were very efficient and customer-oriented. Everything went very smoothly. The product was very satisfactory, and ready on time.
Always professional! Excellent service! World class!
My service was excellent!! It was quick and prompt!!
Customer service is great! Arrow Marketing provided a superb service, not only great quality, but timely and reasonable prices. So reliable!
Every experience I have with Arrow Marketing is positive. They are very quick to respond to all of my inquiries and always provide superior customer service.
Nothing, prompt, courteous and efficient - Aaron was easy to deal with and even greeted me when I came to pick up the product
Communication with Arrow is excellent and any problems that we have had in the past have been resolved efficiently.
Excellent as always; always helpful, professional and I make you guys work! Thank you for all you do for us!
Thank you so much for all your time and hard work with the last few projects you’ve done for us. We couldn’t be happier with the service and end result each time!
The awards looked FABULOUS. We were so happy with the finished product. In fact, everything you've done for us has turned out AWESOME!!!!!! I couldn't be happier. I really appreciate you and your team.
A big THANK YOU to both of you for all your help with all our items. The gift bags arrived at the hotel on Friday afternoon and they looked great! I’ve heard great comments on the items. Our party was a great success and the gifts add a nice touch!
I just thought I’d share this feedback from one of our customers that received a gift basket. “Thank you so very much for the wonderful Christmas gift. We received it yesterday, and were so impressed, we sat it up for a photo shoot! Then we began to open the boxes, and I must say that is the most interesting and unique Christmas gift we have ever received, given, or even seen.” Thanks for your help getting these done! :)